At wen999, protecting your personal information is a responsibility we take seriously. This Privacy Policy explains what data we collect when you use the wen999 platform, why we collect it, how it is used, who it may be shared with, and what rights you hold over your own information. By registering or using any part of the wen999 platform, you acknowledge that you have read and understood this Privacy Policy.
Every piece of data you share with wen999 is handled with care, purpose and transparency. Here is a summary of the six core commitments that underpin our privacy practice.
wen999 collects personal data only to the extent necessary to operate your account, process transactions and comply with applicable regulations. We do not harvest data for speculative or undisclosed purposes.
All data transmitted between your device and wen999 servers is protected by industry-standard TLS/SSL encryption. Your JazzCash, EasyPaisa and bank account details are never stored in plain text.
Identity documents submitted for KYC verification — including CNIC copies and proof of address — are stored on access-controlled, encrypted servers and are used solely for identity verification and anti-money laundering compliance.
Registered wen999 players have the right to access, correct, restrict or request deletion of their personal data at any time. Requests are handled within 30 days through our support team via live chat or email.
wen999 will only send you promotional messages — including PSL bonus offers and seasonal promotions — if you have consented to receive them. You may withdraw marketing consent at any time from your account notification settings.
Where wen999 shares data with third-party service providers — including payment processors and game software suppliers — those providers are contractually required to process your data only for the purposes we specify and to maintain equivalent security standards.
When you register, use or interact with the wen999 platform, we may collect the following categories of personal information:
1.1 Identity Information. Your full legal name as it appears on your Computerised National Identity Card (CNIC), date of birth, gender and nationality. This information is required to create and verify your wen999 account.
1.2 Contact Information. Your registered mobile number (used for two-factor authentication and JazzCash / EasyPaisa transaction verification), email address and residential address in Pakistan.
1.3 Financial Information. Details of the payment methods linked to your wen999 account, including mobile wallet numbers (JazzCash, EasyPaisa, SadaPay), bank account details (HBL, UBL, Meezan Bank) and USDT TRC20 wallet addresses. wen999 does not store full debit or credit card numbers on its servers.
1.4 KYC and Verification Documents. Copies of government-issued identity documents, proof of address documents and payment method ownership evidence submitted as part of the wen999 Know Your Customer (KYC) process.
1.5 Transaction and Gaming Records. A complete record of all deposits, withdrawals, bets placed, games played, bonus claims and account balance changes associated with your wen999 account. These records are maintained for regulatory and dispute resolution purposes.
1.6 Technical and Device Information. IP address, browser type and version, operating system, device identifier, screen resolution, timezone and approximate geographic location derived from your IP address. This information is collected automatically when you access the wen999 platform.
1.7 Communications Data. Records of your communications with the wen999 support team, including live chat transcripts, email correspondence and any feedback or complaint submissions.
Note: wen999 does not collect sensitive personal data such as biometric identifiers, medical records or political affiliations. The data categories listed above are limited to those necessary for operating a regulated online gaming platform serving Pakistani players.
wen999 collects personal data through the following means:
2.1 Direct Collection. Information you provide voluntarily when you register a wen999 account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion or survey.
2.2 Automated Collection. Technical data — including your IP address, device identifiers, session duration and browsing behaviour on the wen999 platform — is collected automatically through cookies, server logs and similar tracking technologies each time you access the platform. Please refer to Section 6 (Cookies & Tracking) for full details.
2.3 Third-Party Sources. wen999 may receive supplementary identity verification data from third-party KYC service providers to assist in confirming the accuracy of the information you have provided. We may also receive fraud-alert signals from payment processors where a transaction has been flagged.
2.4 Payment Processing Partners. When you deposit or withdraw funds using JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay or USDT TRC20, the relevant payment provider shares transaction confirmation data with wen999 to reconcile your account balance.
Transparency commitment: wen999 will always tell you, at or before the point of collection, what data is being collected and why. We do not collect personal data through hidden or deceptive means.
wen999 uses the personal data we collect for the following purposes:
Marketing preference: wen999 will only contact you with promotional material if you have opted in to marketing communications during registration or through your account notification settings. You can withdraw this consent at any time.
wen999 processes your personal data on one or more of the following legal bases depending on the specific processing activity:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and identity verification | Performance of contract; Legal obligation |
| Deposit and withdrawal processing | Performance of contract |
| KYC and AML screening | Legal obligation |
| Fraud detection and platform security | Legitimate interests of wen999 |
| Responsible gaming monitoring | Legal obligation; Legitimate interests |
| Customer support and dispute resolution | Performance of contract; Legitimate interests |
| Marketing and promotional communications | Consent (opt-in) |
| Platform analytics and improvement | Legitimate interests of wen999 |
| Compliance with regulatory or legal requests | Legal obligation |
Where wen999 relies on legitimate interests as a legal basis, we have assessed that those interests do not override your fundamental privacy rights, given the limited and proportionate nature of the data processing involved.
wen999 does not sell your personal data to third parties. We may share your information only in the following circumstances and with the following categories of recipients:
5.1 Payment Service Providers. We share the transaction data necessary to process your deposits and withdrawals with your chosen payment provider — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay or USDT TRC20 blockchain network. These providers receive only the data required to execute and confirm each transaction.
5.2 KYC and Identity Verification Partners. wen999 may engage third-party identity verification services to assist in confirming the authenticity of documents you submit. These providers operate under strict data processing agreements and are prohibited from using your data for any purpose other than verification.
5.3 Game Software Providers. The casino games and sports betting products on the wen999 platform are powered by third-party software providers. These providers may receive anonymised session and wager data to support game functionality, RNG certification and audit requirements. They do not receive your full identity or payment details.
5.4 Regulatory and Law Enforcement Authorities. wen999 will disclose personal data to competent authorities where required to do so by applicable law, court order, or in response to a lawful regulatory investigation. In such cases, wen999 will disclose only the minimum information required.
5.5 Group Companies and Successors. In the event of a corporate restructuring, merger or acquisition involving wen999, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.
Important: wen999 will never sell, rent or trade your personal data to advertising networks, data brokers or any other commercial third party for their own marketing purposes.
wen999 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyse platform usage. The following categories of cookies are used:
6.1 Cookie Consent. On your first visit to wen999, you will be presented with a cookie consent notice. Strictly necessary cookies are deployed without consent as they are required for basic platform functionality. All other cookie categories require your explicit opt-in consent.
6.2 Managing Cookies. You may review and adjust your cookie preferences at any time through your browser settings or the wen999 cookie preference panel. Disabling analytics or functional cookies will not prevent you from using the platform but may affect the quality of your personalised experience.
Mobile users: On mobile browsers — commonly used by players in Karachi, Lahore and Islamabad accessing wen999 via JazzCash-linked mobile accounts — cookie management is typically available under your browser's privacy or site settings menu.
wen999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:
7.1 Active Accounts. For as long as your wen999 account remains open and active, we retain all personal data associated with your account, including identity information, transaction history, KYC documents and gaming records.
7.2 Closed Accounts. Following account closure — whether initiated by you or by wen999 — we are required to retain your identity and financial transaction records for a minimum period to comply with anti-money laundering and regulatory record-keeping requirements. This retention period is typically five (5) years from the date of account closure.
7.3 Marketing Data. Where you consented to receive marketing communications, your marketing preferences and contact details used for this purpose will be retained until you withdraw consent. Following withdrawal of consent, your details will be removed from our active marketing lists within 14 days.
7.4 Support Communications. Live chat transcripts and email correspondence with the wen999 support team are retained for two (2) years to support dispute resolution and quality assurance.
7.5 Deletion Requests. Where you submit a valid request for deletion of your personal data and there is no overriding legal obligation requiring retention, wen999 will securely delete or anonymise your data within thirty (30) days of confirming your identity and the validity of your request.
wen999 implements a layered security architecture designed to protect your personal data from unauthorised access, loss, alteration or disclosure. The key measures in place include:
Your role in security: While wen999 takes extensive measures to protect your data, the security of your account also depends on you. Use a strong, unique password, never share your login credentials, and contact support immediately if you suspect your account has been compromised.
As a wen999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact wen999 support via live chat or by email at [email protected], clearly stating your request and your registered account username.
Response timeframe: wen999 will acknowledge all data rights requests within five (5) business days and aim to resolve them within thirty (30) calendar days. Complex requests may require up to 90 days, in which case we will notify you of the extension and the reason for it.
The wen999 platform may contain links to third-party websites or services — for example, links to responsible gaming resources or payment provider portals. These third-party sites operate independently and have their own privacy policies, which wen999 has no control over and no responsibility for.
We recommend that you review the privacy policy of any third-party site you visit before providing them with any personal information. wen999's Privacy Policy applies solely to data collected on the wen999 platform (wen999.net) and through direct interaction with wen999 services.
The wen999 platform is strictly restricted to individuals who are 21 years of age or older. wen999 does not knowingly collect personal data from any person under the age of 21. Our registration process requires confirmation of age, and age verification checks may be performed at any stage.
If wen999 discovers or is notified that personal data has been collected from a person under the age of 21, we will immediately close the associated account, forfeit any balance held in that account, and securely delete all personal data associated with the underage registration.
If you are a parent or guardian and believe that your child or a minor in your care has registered on wen999 using your personal details or their own, please contact our support team immediately via live chat. We will take prompt action to investigate and close the account.
12.1 Right to Update. wen999 reserves the right to update or amend this Privacy Policy at any time. Changes may be made in response to legal or regulatory developments, changes to the wen999 platform's features or data processing practices, or feedback from our player community.
12.2 Notification of Changes. Where a material change is made to this Privacy Policy — for example, a new category of data being collected or a new category of third-party recipient being introduced — wen999 will notify registered players by displaying a prominent notice on the platform and, where appropriate, by sending a notification to your registered mobile number or email address.
12.3 Continued Use. Your continued use of the wen999 platform following notification of a Privacy Policy update constitutes your acknowledgement of the revised policy. If you do not agree with the changes, you should cease using the platform and contact support to request account closure.
12.4 Version History. The current effective date of this Privacy Policy is displayed at the top of this page and within the hero section above. The most current version of this policy is always available at wen999.net/privacy-policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how wen999 handles your personal information, please get in touch with our support team:
Please include your registered wen999 username and a clear description of your query. For data rights requests, please also provide a copy of your identity document so we can verify your identity before actioning the request.
Serving players across Pakistan — Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, Peshawar and beyond. The wen999 support team is familiar with local payment methods, CNIC-based identity verification and the regulatory context for Pakistani players.
Now that you understand how wen999 protects and manages your personal data, you can enjoy Pakistan's premier online casino with complete confidence. PSL cricket betting, live dealer tables, 50+ slots and instant JazzCash cashouts — all secured by enterprise-grade encryption. 21+ only. Play responsibly.